Refund & Cancellation Policy
Clear and transparent guidelines regarding purchases of prepaid conversion credits, statement parsing guarantees, and payment dispute settlements.
1. Nature of the Digital Service
BankToTally sells non-tangible, digital prepaid conversion credits. These credits allow users to upload Indian bank statement PDF files and convert them into clean Excel (.xlsx) and direct Tally Prime XML (.xml) voucher imports.
Credits are added directly and instantaneously to the user's account balance upon confirmed payment capture by our payment gateway partner, Razorpay.
2. Non-Refundable Policy on Consumed Credits
"Credits once consumed or used for bank statement conversion and download are strictly non-refundable."
Because digital data extraction, Excel workbook generation, and Tally XML schemas are processed and delivered instantly upon request, consumed conversions cannot be recalled or refunded once the download has been initiated.
3. Parsing Failures & Automated Credit Restoration
We stand behind the reliability of our parsing engine. We ensure users are never penalized for system errors:
If an uploaded bank statement fails to convert due to an unexpected layout issue, internal server error, or unsupported bank format, no credit is deducted. If a credit was temporarily held, it is automatically restored to your account balance within 10 minutes.
You can also contact our team at support@banktotally.com with the file name, and our engineering team will add support for your bank format within 24 hours.
4. Payment Deducted but Credits Not Added (Billing Disputes)
In rare instances of internet latency, network dropouts, or bank gateway webhook delays where funds are deducted from your bank account or card via Razorpay, but credits do not reflect in your account balance within 15 minutes:
- Automatic Reconciliation: Most pending payments are resolved automatically by Razorpay's webhook callbacks within 10 to 30 minutes.
- Manual Verification & Credit Addition: If credits are still missing, email us at support@banktotally.com or WhatsApp us at +91 90062 88944 with your Razorpay Payment ID. We will verify and manually allocate your credits immediately.
- Full Financial Refund: If you prefer a monetary refund instead of credit allocation for a failed/unfulfilled transaction, a full refund of 100% of the charged amount will be initiated to your original payment method (Bank Account, UPI, or Credit/Debit Card) within 5 to 7 working days, subject to bank processing turnaround times.
5. Order Cancellation
Because conversion credits are digital utility tokens delivered instantly upon payment capture, order cancellation requests for unconsumed credits are generally not accepted once delivered. However, unused credits never expire and remain in your account indefinitely for future use whenever you need to process bank statements.
Billing & Refund Support Contact
For billing inquiries, transaction receipts, or refund queries, contact our support desk: